The 3 Onboarding Moments That Make or Break Retention
July 28, 2025
A simple playbook to build trust early — and stop silent churn before it starts “Most churn doesn’t start at cancellation. It starts in onboarding
Measure your ROI in days, not years. 4.8★ across 70+ verified reviews
Stop the Leaks. Grow Smarter.
Turn retention into your growth engine — higher LTV, less churn, zero lead pressure.
Tools Our Clients Use — We Stay Tech-Agnostic
3 DIFFERENT WAYS I CAN HELP YOU
1
30-Day Retention Sprint™
Fix the leaks. Fast.
Build your Retention OS™ in just 30 days and start compounding LTV.
2
Retention OS™ Implementation
Your Retention Strategy, Done Right.
We build your full retention engine — from onboarding to upsell — with CRM-ready execution and ROI in days.
3
Retention Roundtables
Pipeline. Feedback. Re-engagement.
Host strategic roundtables for prospects, clients, or churned accounts — fully done-for-you and proven to convert.
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ABOUT ME
If you’re losing customers faster than you can replace them — I fix that.
I work with B2B SaaS, Fintech, and service platforms to stop retention leaks, expand revenue per account, and build a compounding growth engine that doesn’t rely on constant lead gen.
My frameworks — including the Retention OS™, 5Rs of Retention™, and Retention Roundtables™ — are trusted by VC-backed teams and enterprise scaleups across the UK, US, and Africa.
I’ve delivered retention-led growth for brands like JP Morgan, Avalara, and Barclays, and have been recognised as a YTILI Innovation Fellow, Top 100 UK SME, and Business Reporter contributor.
If you’re scaling — but it’s leaking — let’s fix that.
Let’s Get You Started…
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Case Studies
Recently IPO’ed Enterprise Software SaaS Company Seeks to Expand into Chinese Market
We designed a streamlined, optimised business process model that helped our client outsourcing its Chinese Operations to strategic partners in a way that is scalable.
Recently VC Funded PayTech Company Seeks to Expand into the MENA Markets
We helped our PayTech client obtain regulatory approvals quickly and efficiently. On receipt of the regulatory approvals, our client was able to implement their international…
CLIENT REVIEWS
CEO, Margin Reform
Yemi supported our Crypto/FinTech project with an Impact Readiness Assessment. Her ability to manage complex delivery and drive client alignment made the difference. Highly recommend.
Head of Growth, Travello App
Yemi helped me clarify jumbled thoughts and leave with a plan. Best strategy call I’ve had.
Founder, Tech Beach
Yemi is deeply knowledgeable in global finance and digital payments. Her energy is infectious. She jumped in, owned the project from day one, and delivered content perfectly aligned with participant expectations. Her clarity and thoughtful presentation style left a lasting impact.
⭐ 4.8★ Rating on Google + LinkedIn | 100+ Testimonials Across Fintech, SaaS & Platforms
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